Privacy Policy

At Tustain’s we take the protection of the data we collect very seriously. We collect data in order to enhance the experience/service we give our customers and never sell this data to other companies.

Mailing Lists
As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer (Joe Milner) at

Customer Data
When you make a purchase or request a repair/service from Tustains Ltd your name, address, telephone number, email and relevant details of items involved in the transaction will be stored on our system. We collect this data as it has proven to be useful in providing good customer service, for example in verifying warrantees or proof of purchase in the event of an insurance claim. We may also use your data to contact you regarding relevant offers or promotions. We do not sell this data to any other business or company.

We are willing to process purchases instore without collecting any information. In this instance we recommend you retain you’re till receipt in case proof of purchase is needed in the future.

Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Please Email your request or any other questions regarding the data we keep to our data protection officer (Joe Milner) at


What Is A Cookie?
A cookie is a small piece of information that is placed on your computer when you visit most websites. They are used in order to improve your user experience by enabling that website to do jobs such as letting you navigate between pages efficiently, saving your preferences and remembering your login details for the next time you visit the site, as these are often forgotten.

What Do We Use Cookies For?
We use functional cookies to: (1) remember you when you visit this website and let you login more easily by using your stored login details if you have ticked to use this facility.
(2) create personalised journeys through the website to make it more relevant to you.
(3) make our website work.
(4) calculate sales made via different channels, such as search engines, Google Adwords etc.

Can You Turn Off Cookies & What Effect Does It Have?
Most modern browsers allow you to turn off cookies and you can find out how to do this via the Help facility in the browser menu. Switching off cookies is very likely to restrict your use of the website and affect the way in which it operates.

Third Party Cookies
We use third party cookies from: (1) Google to track visitors to this website for our own management and reporting purposes and to display map information.
(2) Facebook applications integrated into the site, such as Like buttons.
(3) Twitter for displaying Tweets

We do not use cookies from third party advertisers on this site.

Changes to this Privacy Notice
We review our privacy policy annually this policy was updated 16/05/201

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