Privacy Policy

Privacy Policy

At Tustains we take the privacy and data protection very seriously. We collect data in order to enhance the experience and service we give our customers and never sell this data to other companies.

Tustains Ltd are data controllers of your personal data for the purposes of applicable data protection legislation.

In this Privacy Policy, references to you means the person whose personal information we collect, use and process. This includes anyone who interacts with us including, for example, via our website at (the website).

1. What personal data is collected? When you make a purchase or request a repair/service from Tustains Ltd we may collect and process information about you including
  • your name
  • your address
  • your telephone number (mobile or landline)

your email Relevant details of items involved in the transaction will be stored on our system.

We are willing to process purchases instore without collecting any information. In this instance we recommend you retain your till receipt in case proof of purchase is needed in the future.

Information about your visit to our website is voluntarily provided through acceptance of our cookie statement.

2. What other information is collected?

  • If you wish to receive information about exclusive Tustains jewellery and watch offers, or availability of second-hand watches coming on the market, you can also opt in to our exclusive mailing list group(s).

3. How is that information used?
Tustains Ltd may use your personal information for the purposes of:

  • providing good customer service, for example in verifying warrantees or proof of purchase in the event of an insurance claim.
  • Marketing Tustains products and services to you (if you have opted in to receive this) with information about offers, promotions or availability of watches, including second-hand watch availability
  • undertaking customer service surveys to ensure we continually improve our services to you
  • notifying you about changes to our products and services
  • responding to queries from you
  • responding to and addressing any claims made against us
  • using cookies and traffic data as set out in section 7 below
  • to comply with laws or regulations applicable to Tustains Ltd
  • maintaining records for tax, compliance with laws and other corporate purposes To provide you with the products and services described above, we hold copies of your personal information
  • In a suitably encrypted electronic format held in a cloud-based backup location
  • On password protected laptops, PC’s and mobile phones

If you contact us through the website, telephone or email you will be providing us with personal information about yourself, including your email address, name and contact details, volunteered by you.

If you are browsing our website, we will not collect any information which will identify you by name. We collect information using cookies and/or traffic data which uses IP addresses or other numeric identifiers, which analyse navigation and use of the website (e.g. Google analytics)

More information on cookies use is set out in section 7 below.

4. How long is the personal information kept for?

Personal information will be retained by us for as long as is reasonably necessary to provide products and services and to maintain records as required to satisfy tax and other legal or regulatory requirements.


5. Who is personal information shared with?

We have never shared and will never share your details with any other organisation or individual unless requested to do so to satisfy tax and other legal or regulatory requirements. We may from time to time disclose your personal information to third parties, including in the following circumstances:

  • We may pass personal information to external agencies and organisations, including the police and other law enforcement agencies, for the prevention and detection of fraud (including fraudulent transactions) and criminal activity. These external agencies may check the information we give them against public and private databases and may keep a record of such checks to use in future security checks
  • We may pass personal information to our insurers in the event that a claim is made or could be made against us
  • In the event that we sell or buy any business or assets, we may disclose personal information about customers to the prospective seller or buyer of such business or assets, however this will be covered by a commercial confidentiality agreement
  • If we or substantially all of our assets are acquired by a third party, personal information held by us about customers will be one of the transferred assets
  • We may pass your personal information to third parties in order to comply with any legal obligation (including court orders), or other agreements we have with you or to protect Tustains Ltd rights, property and safety or those of our customers, employees or other third parties.

6. How is personal information processed?

We take reasonable steps to ensure that your personal information is adequately protected in accordance with the requirements of the UK data protection law.


7. Tustains Ltd cookie policy.

We use cookies to improve the operation of our website. Further information is available in our Cookie Policy.


8. How to update or amend personal information.

You are entitled to view, amend, or delete the personal information that we hold. Please Email your request or any other questions regarding the data we keep to our data protection officer (Joe Milner) at . Alternatively, write to us at Tustains Jewellers, 89 Regent Street, Royal Leamington Spa, Warwickshire. CV32 4NT


9. What rights do you have?
You have certain rights under UK data protection legislation, including the option to:

  • • access your personal information
  • • rectify your personal information if it is inaccurate or incomplete
  • • erase your personal information and prevent further processing in specific circumstances and where there is no other lawful ground for continuing to retain and process that information.

These include for example:

  • where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed
  • where you withdraw consent
  • where you object to us processing your personal information

  • block or suppress processing of personal information. While we are entitled to store your personal information, we cannot further process it if you request it to be blocked
  • move, transfer or port your personal information to another organisation; and
  • object to the processing of your personal information:
  • if processing is based on legitimate interests or the performance of a task in the public interest/exercise of official authority
  • processed for direct marketing
  • processed for purposes of scientific/historical research and statistics

To request any of the above rights, please contact us by writing to us at Tustains Jewellers, 89 Regent Street, Royal Leamington Spa, Warwickshire. CV32 4NT


10. What choices do you have?

Tustains Ltd may use your personal information to contact you in relation to our products and services.

You may change your marketing preferences at any time by writing to us at Tustains Jewellers, 89 Regent Street, Royal Leamington Spa, Warwickshire. CV32 4NT

We use a third-party provider, Mail Chimp, to deliver our e-newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer, Joe Milner, at For more information, please see Mail Chimp’s privacy notice.


11. Protecting personal information We use a variety of security technologies and procedures to help protect your personal information from unauthorised access and use.

We follow the best practices recommended by the Information commissioner’s office and make every attempt to comply with the latest data protection legislation including the GDPR.


12. Updating our privacy policy
We may update this Privacy Policy from time to time. Any updates will take effect as soon as they are posted on our website.


13. Contact us
If you have any questions about our Privacy Policy, or you would like to change any of the preferences you have selected please write to us at Tustains Jewellers, 89 Regent Street, Royal Leamington Spa, Warwickshire. CV32 4NT Last updated February 2020


Cookie Policy

Like most websites Tustains uses cookies. In order to deliver a personalised, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. These cookies are completely safe and secure and will never contain any sensitive information. They are only used by us and this data is never shared with any other organisation. You do not have to have cookies activated on your web browser to view this website.

Last updated February 2020

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