At Tustains we take the privacy and data protection very seriously. We collect data in order to enhance the experience and service we give our customers and never sell this data to other companies.
Tustains Ltd are data controllers of your personal data for the purposes of applicable data protection legislation.
your email Relevant details of items involved in the transaction will be stored on our system.
We are willing to process purchases instore without collecting any information. In this instance we recommend you retain your till receipt in case proof of purchase is needed in the future.
Information about your visit to our website is voluntarily provided through acceptance of our cookie statement.
2. What other information is collected?
3. How is that information used?
Tustains Ltd may use your personal information for the purposes of:
If you contact us through the website, telephone or email you will be providing us with personal information about yourself, including your email address, name and contact details, volunteered by you.
If you are browsing our website, we will not collect any information which will identify you by name. We collect information using cookies and/or traffic data which uses IP addresses or other numeric identifiers, which analyse navigation and use of the website (e.g. Google analytics)
More information on cookies use is set out in section 7 below.
4. How long is the personal information kept for?
Personal information will be retained by us for as long as is reasonably necessary to provide products and services and to maintain records as required to satisfy tax and other legal or regulatory requirements.
5. Who is personal information shared with?
We have never shared and will never share your details with any other organisation or individual unless requested to do so to satisfy tax and other legal or regulatory requirements. We may from time to time disclose your personal information to third parties, including in the following circumstances:
6. How is personal information processed?
We take reasonable steps to ensure that your personal information is adequately protected in accordance with the requirements of the UK data protection law.
8. How to update or amend personal information.
You are entitled to view, amend, or delete the personal information that we hold. Please Email your request or any other questions regarding the data we keep to our data protection officer (Joe Milner) at email@example.com . Alternatively, write to us at Tustains Jewellers, 89 Regent Street, Royal Leamington Spa, Warwickshire. CV32 4NT
9. What rights do you have?
You have certain rights under UK data protection legislation, including the option to:
These include for example:
To request any of the above rights, please contact us by writing to us at Tustains Jewellers, 89 Regent Street, Royal Leamington Spa, Warwickshire. CV32 4NT
10. What choices do you have?
Tustains Ltd may use your personal information to contact you in relation to our products and services.
You may change your marketing preferences at any time by writing to us at Tustains Jewellers, 89 Regent Street, Royal Leamington Spa, Warwickshire. CV32 4NT
We use a third-party provider, Mail Chimp, to deliver our e-newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer, Joe Milner, at firstname.lastname@example.org For more information, please see Mail Chimp’s privacy notice.
11. Protecting personal information We use a variety of security technologies and procedures to help protect your personal information from unauthorised access and use.
We follow the best practices recommended by the Information commissioner’s office and make every attempt to comply with the latest data protection legislation including the GDPR.
13. Contact us
Last updated February 2020
We have a responsibility to all our customers, staff and community.
With heavy hearts, we have decided that the time has come for Tustains to close until the situation regarding Covid 19 allows us to re-open.
Keep an eye on our social media for updates. In the meantime, if you need to get in touch with us, we will be available via the contact form on our website, or the ‘chat’ feature on the website.
For anything urgent, you can call Tom on 07799 627086. Please note, we do not have access to our repairs system, but will try to help and advise as much as possible.
We would like to thank you all for your support and understanding during this bizarre and difficult time. Stay safe, and see you on the other side! Team Tustains x
Should you wish to contact us by email please click on this message.