Delivery & Returns

We offer free delivery on all our products and do our best to dispatch items the same day if they are ordered before 12pm. This means your order should be with you within 3-5 working days. If this is not possible for any reason we will let you know. We only currently deliver within the UK.
We hope you will be happy with your order, however should there be a problem, please let us know within 14 days and you will then have a further 14 days to return the item including all its packaging. Providing it’s in the same condition we sent it out in, we will issue a quibble free refund.
**Excluding Sale or Special order items**

Who We Are

Jewellery is in our family – our father Barry trained as a jeweller in the 1960s before starting work at the bench for various local businesses. After some years doing repair work at Tustains he settled to work here full time, eventually becoming a partner and in time buying the shop out right. We still remember living above the shop in the early days as we had sold our family home to finance this endeavour.As you may imagine from this very brief description of our early days at Tustains, having been around the business all our lives our passion for what we produce runs very deep and is the beating heart that drives us to keep things special and to do things the right way. We endeavour to continue our father’s ethos of quality, quality, quality and to keep looking forward and embracing new ideas.